Frequently Asked Questions

General Questions

What is LeanPivot.ai?

LeanPivot.ai is your AI-powered startup companion that transforms your ideas into successful businesses. We guide you through every stage of your entrepreneurial journey with intelligent tools that help you:

Validate ideas before investing time and money
Build MVPs that customers actually want
Make data-driven decisions with AI insights
Save months of trial and error with proven frameworks

Unlike generic AI tools, we specialize in startup methodology, providing stage-specific guidance from ideation through funding.

Who is LeanPivot.ai for?

LeanPivot.ai empowers entrepreneurs at every stage:

Aspiring Entrepreneurs: Turn your ideas into validated business concepts with our free tier
Early-Stage Founders: Build customer-validated MVPs 3x faster with AI guidance
Growing Startups: Scale with data-driven strategies and growth experiments
Serial Entrepreneurs: Launch multiple ventures with our comprehensive toolkit
Corporate Innovators: Apply lean startup methods to internal projects

Whether you're exploring your first idea or building your next unicorn, our stage-based approach ensures you have the right tools at the right time.

How is LeanPivot.ai different from other startup tools?

While other tools give you generic advice, LeanPivot.ai delivers real startup success:

50+ Specialized Generators: From lean canvas to pitch decks - tools designed specifically for startups, not generic businesses
Stage-Aligned Guidance: Get ideation tools when exploring, validation tools when testing, and growth tools when scaling
Lean Vault Memory: Every insight saved and versioned - your AI coach remembers your entire journey
Real Startup Methodology: Based on proven frameworks from Y Combinator, Steve Blank, and Eric Ries
Community & Mentorship: Connect with founders who've been there, not just AI responses
Export Everything: Your work in PowerPoint, PDF, Word, Excel - ready for investors and teams

Result: Launch validated products 3x faster and increase your success rate by 65%.

Accounts & Login

How do I create an account?

Creating an account is easy:

Click the "Get Started" or "Sign Up" button on the homepage or navigation bar
Enter your email address, create a username and password
Verify your email address by clicking the link sent to your inbox
Complete the onboarding questionnaire to help us understand your startup's stage and needs
You're all set! You can now access all features included in your plan

The entire process takes less than 5 minutes, and you can start using the free plan without providing payment information.

I forgot my password. How do I reset it?

To reset your password:

Go to the Login page
Click on "Forgot your password?" below the login form
Enter the email address associated with your account
Check your email for a password reset link (check spam/junk folders if you don't see it)
Click the link and follow instructions to set a new password

If you still have trouble accessing your account, please contact our support team for assistance.

Can I have multiple projects under one account?

Yes! You can work on multiple startup ideas and business goals within your account. Your goal capacity grows with each tier:

Free: 3 SMART goals + 2 lean experiments
Ideation ($7/mo): 20 SMART goals - explore multiple startup ideas
Validation ($19/mo): 25 SMART goals - test different concepts
MVP ($32/mo): 50 SMART goals - build multiple products
Launch ($49/mo): 100 SMART goals - scale operations
Growth & above: Unlimited goals for serial entrepreneurs

Each goal can represent different aspects of your startup (customer validation, product development, marketing, etc.) or entirely separate business ventures.

Your Lean Vault remembers everything: All conversations, generated content, and insights are saved and searchable across all your goals and ideas.

Features & Tools

What features are available in each pricing tier?

Each tier unlocks powerful tools that accelerate your startup journey:

Free Tier ($0/month) - Test the Waters

150 AI messages/month (5 daily) - Enough to explore and validate initial ideas
Essential Tools: Business & Marketing plan generators, SMART goals, Lean experiments
Perfect for: Testing if entrepreneurship is for you

Ideation Tier ($7/month) - Find Your Winner

1.6k AI messages/month (54 daily) - Deep dive into multiple ideas
Unlock 5 Stage Tools: Lean Canvas, Customer Personas, Value Proposition Canvas, Empathy Maps, Jobs-to-be-Done Analysis
Perfect for: Exploring and refining your best startup ideas

Validation Tier ($19/month) - Prove Market Fit

3.2k AI messages/month (108 daily) - Interview customers and test assumptions
Coming Soon: Interview Scripts, Problem-Solution Fit Analyzer, Smoke Test Designer, Survey Tools
Peer Mentorship Access - Learn from other founders
Perfect for: Validating demand before building

MVP Tier ($32/month) - Build What Matters Popular

5.8k AI messages/month (194 daily) - Build and iterate rapidly
Coming Soon: Feature Prioritization Matrix, User Story Generator, Usability Testing Scripts, Pirate Metrics
Perfect for: Building your first paying product

Launch Tier ($49/month) - Go to Market

9k AI messages/month (303 daily) - Launch with confidence
Coming Soon: Go-to-Market Strategy, Launch Checklist, Press Release Templates, Beta User Recruitment
Priority Support - Get help when you need it most
Revenue Sharing Eligibility - Potential for additional support

Growth & Funding Tiers - Scale Your Success

Growth ($99/mo): 12k+ messages/month - Coming Soon: Growth Metrics, Scaling Strategy, Retention Analysis
Funding ($199/mo): Unlimited messages - Coming Soon: Pitch Deck Builder, Financial Models, Investor Research

Pro tip: Start with the tier matching your current stage and upgrade as you progress. All your work carries forward!

Pricing & Billing

What payment methods do you accept?

We securely process payments through Stripe and accept:

Credit Cards: Visa, Mastercard, American Express, Discover
Debit Cards: All major debit cards
Digital Wallets: Apple Pay, Google Pay (where supported by Stripe)
Bank Transfers: ACH and SEPA (for supported regions)

All payments are processed securely with industry-standard encryption. We don't store your payment information on our servers.

How much does LeanPivot.ai cost?

Our pricing grows with your startup, ensuring you only pay for what you need:

Monthly Pricing

Free: $0 - Perfect for exploring
Ideation: $7 - Find your best idea
Validation: $19 - Prove market demand
MVP: $32 - Build your product
Launch: $49 - Go to market
Growth: $99 - Scale operations
Funding: $199 - Raise capital

Annual Savings

Free: Always $0
Launch: Save $98 ($490/year)
Growth: Save $198 ($990/year)
Funding: Save $398 ($1990/year)

Available Now: Purchase AI credits without a subscription!

100 credits for $2 (Starter Pack)
500 credits for $7 (Growth Pack - Best Value)
1,000 credits for $12 (Enterprise Pack)

What's included in the Free plan?

The Free plan is surprisingly powerful - perfect for testing if entrepreneurship is for you:

150 AI messages per month - That's 5 daily coaching sessions to explore your ideas
Business & Marketing Plan Generators - Create professional plans to validate your concept
3 SMART Goals + 2 Lean Experiments - Structure your progress with proven frameworks
Lean Vault Storage - Every conversation and document saved forever
Gamification System - Earn points and badges as you progress

No credit card required! Start immediately and upgrade only when you're ready to accelerate your progress.

Can I purchase credits without a subscription?

Available now! Purchase AI credits without a monthly commitment:

Credit Packages

100 credits = $2 (Starter Pack)
500 credits = $7 (Growth Pack)
1,000 credits = $12 (Enterprise Pack)

Perfect For

Occasional users
Trying premium features
Variable monthly needs
One-time projects

Note: Subscriptions offer 50-70% better value per message plus unlock stage-specific tools, higher goal limits, and bonus features.

What happens if I exceed my message limit?

We've designed our system to keep you productive:

Smart Notifications: Get alerts at 50%, 75%, and 90% usage
Daily Limits: Prevent accidental overuse with daily caps
Instant Upgrades: Switch tiers immediately and get prorated credits
Credit Purchase: Buy additional credits anytime (coming soon)
Auto-Reset: Fresh limits every month on your billing date

Pro tip: Our message limits are 10% higher than displayed, giving you a buffer for important conversations.

Can I cancel anytime? What's your refund policy?

We believe in earning your business every month:

Flexible Cancellation

Cancel anytime - No questions asked, no hidden fees
Keep access until the end of your billing period
Data preserved - Your Lean Vault content remains accessible
Easy reactivation - Resume your subscription anytime

30-Day Money-Back Guarantee

New subscribers: Full refund within 30 days if not satisfied
Annual plans: Pro-rated refund for unused months
AI credits: Unused purchased credits never expire

Our Promise: We succeed when you succeed. No lock-ins, no pressure - just tools that help you build better startups.

PivotPal AI

What is PivotPal and how does it work?

PivotPal is your AI co-founder that never sleeps. Unlike generic AI tools, PivotPal specializes in startup success:

How PivotPal Works

Context-Aware: Remembers your entire journey through the Lean Vault
Stage-Specific: Gives ideation advice when exploring, pivot guidance when stuck
Action-Oriented: Every response includes clear next steps
Framework-Based: Uses proven methodologies from Y Combinator, Steve Blank, Eric Ries

What Makes PivotPal Different

50+ Specialized Generators: Not just chat - create lean canvases, surveys, pitch decks
Multi-Agent Intelligence: Complex tasks use multiple AI agents working together
Export Everything: Turn conversations into PowerPoints, PDFs, Word docs
Real Startup Focus: Trained on actual startup data, not generic business advice

Result: Users report making 3x faster progress and avoiding 65% of common startup mistakes.

How does the referral program work?

Earn real rewards by helping other founders discover LeanPivot.ai:

For All Users - Coin Rewards

Earn coins when someone signs up using your referral link
Get bonus coins when they upgrade to a paid plan
Use coins for subscriptions and AI credits (100 coins = $1)
Track everything in your referral dashboard

For Mentors & Affiliates - Cash Commissions

Progressive commission on referred subscriptions (10-20% based on tier)
Monthly payouts via Bank Transfer or Stripe Connect
Custom tracking links for campaigns and content
Analytics dashboard to optimize your efforts

Win-Win: Help fellow entrepreneurs while earning rewards or revenue. Start referring from your dashboard!

Privacy & Security

How do you protect my startup idea and data?

We take the security of your startup ideas and data very seriously. Here's how we protect your information:

Encryption: All data is encrypted in transit and at rest using industry-standard encryption protocols.
Idea ownership: You retain 100% ownership of your business ideas and content. We never claim rights to your intellectual property.
Data isolation: Your startup information is isolated and never shared with other users.
Limited access: Only authorized personnel have access to user data, and only for the purpose of providing and improving the service.
AI training policy: We don't use your startup ideas or confidential business information to train our AI models that are accessible to other users.

For more details on how we handle your data, please review our Privacy Policy.